Privacy policy

Formal explanation: Greenwood Foods Ltd. is the data controller of personal data provided by you through www.soakd.com and processed under this Privacy Policy.  Greenwood Foods Ltd. details are:

Company number: 12688664

Registered address: Greenwood Foods Ltd
85 Great Portland Street, First Floor, London, W1W 7LT

This Policy will be updated from time to time and was last updated on 3rd June 2022.  

Why: We collect personal information about you in order to fulfil your order, to deal with any questions you have and also, to keep improving our products, our service and our website.

When: Your personal information will be collected when you visit our website and if you respond to one of our emails to you or participate in a survey, competition or other marketing activity.

What: We collect this information about you:

Identity: your name, company name (if relevant) and gender.

Contact details: your email, telephone number, billing address, delivery name and address.

Order details: what you have bought from us.

Profile: your log-in, any feedback and survey responses, marketing preferences and communication preferences.

Your settings: the settings on your phone or devices may allow us to obtain information about you.  An example is location data from your phone.

Technical information: IP addresses, browser type, searches, URLs.

In order to keep improving our site and our products and service for you, we will use aggregated data from the website.  This is not personal data, as defined by the law, but we wanted to let you know that we do this.

Our payment provider, Shopify, will also collect payment and other details from you including personal data, so please visit their privacy policy for details.  We have also included some of the key issues from their privacy policy (cookies and automated decision making) below to make things easier for you.

Use: We will use and process your personal information in accordance with the law, which means only to the extent necessary.  This is what we will use your personal information for:

• to identify you;
• so that you can order SOAK’d products from us and use our website;
• to enable you to pay us for your order;
• to contact you about your order, and if you have opted in, to send you promotions and marketing and details of events;
• to deal with complaints or concerns you have;

* to provide really good customer service and to notify you of any security and data breach alerts, and technical notices about our terms;

* to help operate, maintain and improve our website and any other digital applications;

* to facilitate profiling, segmentation and personalisation and to enable us to carry out targeted online advertising more likely to be relevant to you;

• to meet our legal obligations and protect and defend our legal rights; and
• to compile reports and to help us understand and improve our website, marketing and other digital applications.

Contacting you: We will ask you how you want us to contact you and we make sure that we contact you that way if we need to (or if you have said yes to hearing from us about promotions and marketing).

Who else will have access to your information: our payment provider, our courier and delivery team, our marketing team (here at Greenwood Foods and consultants), IT support (here at Greenwood Foods and consultants) and other professional advisors from time to time who work with us on this website.  These might include lawyers, fraud prevention experts and search optimisation experts.  We will also have to share your personal information if required by any legal or regulatory request or process.

Behavioural Advertising: We may use your personal information to provide you with targeted advertisements or marketing communications that we think might interest you.  We will update these terms again before we do this so we tell you what we will be doing.

Security and Storage: We know how important it is to keep your personal information safe and secure so we take this obligation very seriously. The people mentioned in Who else will have access to your information, are required by us to comply with all law and regulation, along with this policy and the commitments we have made to you with respect to your personal information.  We will store your information in secure systems and we will review the information stored every 6 months.  If you have not ordered from us within the last 2 years, we will contact you to ask if you would like to continue to receive messages from us before deleting your data from the system. 

Transfer of personal information: Your personal information may be processed by third party service providers operating outside of the EEA under this Privacy Policy.  We will use all appropriate safeguards to protect your personal information in accordance with all applicable law and regulation and this Privacy Policy.

Your rights: By sending an email to hello@soakdoats.com, you can: 

• access the personal information we hold about you;
• ask us to correct any personal information we hold about you which is incorrect;
• ask us to delete any of your personal information which is not necessary; and
• object to the limited automated decision making that our payment provider, Shopify uses.

You can ask us to stop processing your personal information to send you promotions and marketing by changing your marketing settings on the website.

If you have any questions about how we are dealing with your personal information, please get in touch with us.  You also have the right to lodge a complaint with the UK Information Commissioner, but we would like an opportunity to try and resolve your question or concerns first, if possible.

Automated decision making

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.